FAQ

Q1. How can I get a quote?
You can access to the link: www.comelycnc.com/request-a-quote_d3. Fill in necessary information, and we will get back to you with a quotation within 24 hours.

Q2, What formats of the files should I send you?
We accept several 3D file formats, such as SolidWorks (.sldprt), ProE (.prt), IGES (.igs), STEP (.stp), and Parasolid (.x_t), as well as 2D drawing formats like PDF for quoting on parts with simple structures. Additionally, we can work with other file formats that can be read in SolidWorks, ProE, or UG.

Q3, How can I ensure the quality of CNC machining parts?
Our CNC machined products are manufactured to the highest standards, using state-of-the-art machines and high-quality materials. We have a rigorous quality control system in place and stand behind our products with a quality guarantee. You can trust that our products will meet your expectations and perform reliably in your application.

Q4, What is the lead time for CNC machining parts?
The production timeline for CNC parts is contingent upon various factors, including the material of the items, quantity requested, and technical specifications. For instance, small CNC parts can often be produced with great efficiency, and our manufacturing process enables us to produce up to 1000 pieces within a three-day window. We take pride in our ability to deliver products in a timely and efficient manner without compromising quality or precision.

Q5, How can I pay you?
We are open to various methods for payment, such as Paypal, Wire transfer, Alipay etc

Q6, How can I track the status of my job?
To track the status of your job, you can contact our project manager or sales team via email. We strive to respond to all inquiries within 12 hours. Alternatively, you can reach out to our sales team hotline for immediate assistance.

Q7, How do I specify tolerances for CNC machining parts?
In the absence of specific tolerance requirements provided in the print, we typically adhere to the general tolerances outlined in the DIN ISO 2768 standard. It is worth noting that our machining process can achieve a theoretical best tolerance of 0.005mm for machined parts and 0.01mm for machined plastic parts.

Q8, Can CNC machining parts be produced in small quantities?
We firmly believe that no business is too big or too small for us to work with. However, it is important to note that orders placed in small quantities may be subject to higher material and manual costs.

Q9, Are CNC machining parts cost-effective for prototyping?
Yes, CNC machining parts are cost-effective for prototyping due to their fast turnaround times, high accuracy, and ability to create complex shapes without the need for expensive tooling or molds.

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